Delivery Information

Delivery & Warranty Information

Any items damaged during shipping must be returned in the packaging in which they were delivered, with invoice or delivery note. Rustic by Design warrants that faulty items will be replaced or repaired. In an event that replacement is not possible a full refund for the item will be given. Rustic by Design will not be responsible for the replacement or fixing of items that are damaged during inappropriate assembly or installation or misuse of that item. Rustic by design will not accept claims if the defective goods have be modified or an attempt to repair the defective product has been made by any person not authorized by Rustic by Design

You may return goods that you are not happy with in the original condition and packaging with the invoice or delivery note, within 30 days.. It is your responsibility to pay for freight for returned products.

Rustic by Design will then credit you  with a sum equal to the cost of the product.

Goods remain the property of Rustic by Design until paid for in full.

Freight Charges and delivery times

The freight charges are a guide  applicable in most cases, if you are unsure if freight price is correct please email us at, where the freight differs we will advise you before proceeding with the order

Goods will be couriered within 2 days of cleared payment, typically  delivery times for South island 2-4 days, delivery North island 3-5 days, please allow extra 2-3 days for rural delivery. If you require goods to be shipped to rural address please pay rural fee, goods will not be shipped where rural fee has not been paid. We cannot deliver to PO Boxes or Private Bag.

For large over sized items that need to be sent by transport , you will be advised of this upon ordering, some larger items may not be able to be shipped to remote rural areas, shipping to freight depot may be advisable.

Freight for Chatham Island and Great barrier island will need to be established for large transport freight this may not be possible, please phone of email us at